NTT DATA Hiring Hospitality
- NTT DATA, Inc.
- 2 - 7 years
- Noida, Gurugram
- 11 months ago
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Job Description
Role & responsibilities
- Knowledge in OPERA and other Hospitality domain experience is required
- Need hotel management graduates with Front Office Opera PMS experience (be it v5 or Cloud)
- Good comm skills should be fluent in both written and spoken English
- Ability to multi-task will be expected to handle calls, emails, chats & tickets all in a days work
- Proven ability to work under minimal supervision and be able to achieve all given targets
- Should be focussed on helping customers with the right solution and should be able to find solutions independently, post training completion
- Should be familiar with Office 365/ Zoom/ Teams etc. will be expected to set-up and manage multi-stakeholder conference calls to help address incidents & issues
- Should be a good team player who is able to work across teams and time zones with a focus on issue resolution
- Knowledge of property management system.
- Comfortable working in rotational shifts
Preferred candidate profile
- Any Graduate (BHM Preferred)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Noida, Gurugram+ View Contact
Keyskills: Hospitality Front Office Operations Guest Handling Guest Relations OPERA Reservation Front Desk
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