Service Operations Specialist
- IGT Solutions
- 7 - 12 years
- Noida, Gurugram
- 12 months ago
- Email to a friend
- Report this job
Job Description
Role & Responsibilities:
- 7-8+ years of experience in managing DLP/Proxy platform in large enterprise
- Act as the SME (Subject Matter Expert) and escalation point for DLP/Proxy platform and associated services.
- Fine-tuning of DLP policies, rules, and workflows to prevent unauthorized data exfiltration.
- Experience in managing DLP technologies such as Symantec (Broadcom), Forcepoint, Netskope etc.
- Monitor and analyze DLP events across network, endpoint, email, and cloud channels.
- Work with business units and security teams to define sensitive data types and risk tolerances.
- Perform deep-dive investigations of DLP alerts and coordinate with incident response when required.
- Ensure DLP tools are integrated with SIEM, ticketing, and logging systems.
- Continuously assess and refine DLP configurations to minimize false positives/negatives.
- Collaborate with compliance, privacy, and audit teams to align DLP policies with regulatory requirements (e.g., GDPR, DPDP Act).
- Generate dashboards and reports for management, including incident trends and policy effectiveness.
- Develop and maintain SOPs, technical documentation, and knowledge base articles.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram+ View Contact
Keyskills: Proxy Dlp Symantec Email Security Broadcom Switch Brocade Proxy Server Subject Matter Expertise Proof Point Antivirus Microsoft
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in