Hiring Service delivery Manager
- Cognizant
- 7 - 10 years
- Chennai
- 3 days ago
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Job Description
Roles and Responsibilities
- Manage customer service operations to ensure timely resolution of customer queries and issues.
- Oversee call center operations, including handling customer calls, emails, and chats.
- Develop and implement process improvements to enhance efficiency and productivity in the contact center.
- Collaborate with cross-functional teams to resolve complex customer complaints and escalations.
- Ensure compliance with quality standards, regulatory requirements, and industry best practices.
Desired Candidate Profile
- 7-10 years of experience in BPO/Call Center environment with a focus on Customer Support/Service Delivery Management.
- Proven track record of managing large teams (500+ agents) in a fast-paced environment.
- Strong understanding of BPO processes, including voice & non-voice transactions processing.
- Excellent communication skills with ability to work effectively at all levels within an organization.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Chennai+ View Contact
Keyskills: Customer Support bpo Customer Service Call Center Operations Service Delivery Service Delivery Management Customer Care Customer Operations Bpo Process
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