Customer Contract Associate
- Orange Business
- 2 - 5 years
- Mumbai
- 9 months ago
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Job Description
Role & responsibilities:
Customer engagement and support:
- Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities
- Engages with customer to support QTO process related requests
- Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customers billing/invoice inquires
- Responsible for commercial inventory management
- Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage
- Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)
Bid support and non-organic growth activities:
- Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed.
- Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops
Quote to Order:
- Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters.
- Is responsible for maximising profitability of the organic growth.
- proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management
- Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence
- Proactive document and continuously develop customer specific processes, templates and requirements
Other
- Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CS&O, Billing, Finance, etc.)
Knowledge and Abilities
- Team player that is communicative, organized, flexible and used to work in a stressful environment
- Sales driven, commercial behavior with respect for company compliancy rules
- Ability to identify problems and work to resolution as required
- Experienced working towards targets and deadlines
- Is able to build a network of people, getting things done
- Having a good understanding what influence invoice or payment issues can have on a companys cash flow
- Have a good understanding for what influence customer experience and company objectives
- Understand customer (internal and external) challenges and needs, listening skills
- Having a good understanding what influence invoice or payment issues can have on a companys cash flow
- 2 to 4 years experience as Sales or Account Associate, Sales operation or in Sales support
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Customer EngagementEmployement Type: ContractContact Details:
Company: Orange BusinessLocation(s): Mumbai+ View Contact
Keyskills: Sales Operation Pricing Bid Management Quote to Order Pricing Strategy PowerBi Telecom Costing Customer engagement QTO QTB Stakeholder Management
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