Assistant Manager Quality
- Apollo HomeCare
- 4 - 6 years
- Hyderabad
- 12 months ago
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Job Description
Role & responsibilities
Key Responsibilities:
1. Quality Assurance & Compliance:
- Ensure adherence to QAI/NABH/JCI Home Healthcare Standards and other relevant healthcare regulations.
- Conduct regular clinical audits, patient record reviews, and infection control checks.
- Monitor compliance with patient safety protocols and escalate concerns when necessary.
- Ensure proper documentation and tracking of incidents, adverse events, and near misses.
2. Process Improvement & Training:
- Develop and implement Quality Improvement Programs (QIPs) to enhance service efficiency and clinical outcomes.
- Train and mentor nurses, physiotherapists, doctors, and caregivers on best practices in home healthcare.
- Standardize clinical SOPs (Standard Operating Procedures) and ensure their implementation.
- Organize quality training sessions and workshops on infection control, emergency response, and patient safety.
3. Audits & Reporting:
- Conduct monthly and quarterly quality audits across various home healthcare services (nursing, physiotherapy, medical equipment, critical care at home, HR, Operations, Hub, etc.).
- Prepare and present audit reports with root cause analysis and corrective action plans.
- Track and report KPIs (Key Performance Indicators) such as patient satisfaction, readmission rates, and incident reports.
4. Patient Experience & Feedback Management:
- Monitor and improve the patient experience and caregiver engagement.
- Handle patient complaints and grievances, ensuring timely resolution along with the service excellence team.
- Implement a structured feedback mechanism for continuous service improvement along with the service excellence team.
5. Vendor & Equipment Quality Control:
- Ensure quality compliance for medical equipment and consumables used in home care.
- Oversee the vendor onboarding process and conduct quality checks for third-party service providers.
- Ensure SCM does medical equipment maintenance, calibration, and downtime management as per the guidelines.
Required Qualifications & Experience:
- Education:
- BSc/MSc Nursing, BPT/MPT, MBBS, or MHA (Master of Hospital Administration) preferred.
- Additional certification in Quality Management (e.g., NABH Assessor, Six Sigma, or ISO 9001) is a plus.
- Experience:
- 47 years of experience in healthcare quality management.
- Prior experience in home healthcare, hospitals, or diagnostic chains is preferred.
- Skills & Competencies:
- Strong knowledge of QAI, NABH, and ISO accreditation.
- Expertise in clinical audits, risk management, and process improvement.
- Excellent analytical, problem-solving, and leadership skills.
- Proficiency in MS Excel, PowerPoint, and data analysis for reporting.
Preferred candidate profile
Perks and benefits
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Manager / SupervisorEmployement Type: Full timeContact Details:
Company: Apollo HomeCareLocation(s): Hyderabad
Keyskills: Healthcare Operations Quality Check Quality Compliance Quality Management NABH Quality Audit Quality Quality Analysis Process Improvement
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TP\\\\n\\\\nTeleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication
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