Walk in Drive (Customer Support)
- Care Health Insurance
- 1 - 6 years
- Noida, Gurugram
- 11 months ago
- Email to a friend
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Job Description
Role & responsibilities
- Monitor and manage the customers grievances received to the department.
- Respond to customer inquiries, complaints, and feedback promptly after obtaining the reverts from the respective departments as & when required.
- Communicate effectively with customers to understand their issues and Provide accurate and timely resolution regarding complaints emails over the Calls and Emails.
- Maintaining the internal records of the Grievances and preparing the detailed records of customer interactions and resolutions.
- Investigate and resolve customers complaints and inquiries.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Gather and relay the customer feedback to relevant teams for product or service enhancements.
- Additional roles & responsibilities will be informed accordingly as are not mentioned herein.
Preferred candidate profile
Blended process, Email , Calls & Chat ,Good Communication skill
6 Days Working.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Walk-insContact Details:
Company: Care Health InsuranceLocation(s): Noida, Gurugram
Keyskills: Calls Handling Email Handling grievances Complaint Handling Grievance Management Excellent Communication In English Customer Complaints
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Care Health Insurance
Care Health Insurance Company Limited is a specialist health insurer engaged in the distribution & servicing of health insurance products. Our shareholders comprise three strong entities: . Care is promoted by the founders of Fortis Hospitals, which owns or manages 68 hospitals...
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