Urgent hiring For Non voice |Email & chat |Gaming process
- IntouchCX
- 0 - 5 years
- Bengaluru
- 11 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !
We are currently Hiring for International Non Voice Process | Customer Service Associate
Contact Details:
HR : Sanjana
Mobile number : 8147091***
Email ID : sa********i@in******x.com
The role of Customer Support Associate (CSA), will be responsible for:
- Answering player support queries via Email and Discord
- Troubleshooting game issues via Email and Discord
- Answering player queries about features and functionalities of the clients service offerings
- Answering questions regarding game issues and making recommendations
- Escalate product related issues to internal teams & close loop
- Going the extra mile to engage with players by solving their issues and ensuring satisfaction
Requirements:-
- An obligation to deliver exceptional customer service
- Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Actively read the player, and show empathy and patience
- Ensure policies and procedures are followed on all emails and Discord tickets
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to players
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g.Average Handle Time, FRT, Quality, CSAT & DSAT
Critical Skills:-
- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
- Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
- Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
Educational/Work Experience and Requirements
- Must have minimum 3-6 months experience in customer support
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
Benefits:-
- An attractive compensation package with performance-based incentives
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
To schedule your interview kindly
Contact HR Sanjana or WhatsApp your CV on 8147091*** / Email to sa********i@in******x.com.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support International Non Voice Chat Support Non Voice International Process Blended Process Email Non Voice Process Semi Voice Verbal Communication Content Writing Email Process Chat Process Written Communication Digital interaction chat ITES International BPO
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