Senior executive Business operations
- Cleartrip
- 3 to 7 Yrs
- Maharashtra
- 11 months ago
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Job Description
- Senior Executive - Business Operations Experience in B2B (Agency or Corporate) client management. Should be an excellent team worker with good communication skills. Need to have effective Telephone and Email etiquettes. Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques. Need to have excellent understanding & knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo. Need to be proficient in English & Hindi, knowledge of additional languages is an advantage. Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively. Having knowledge about Visa, Train /Bus Cabs Adm's, Packages will be an additional advantage.Should have knowledge about TC areas , Airline code , City code , Type of fares. Having timely travel restriction knowledge would be an advantage. IATA certification will be an added advantage Ready to work in shifts & reports to the allotted leads as per roster Maintain relationships with clients by providing support, Information and guidance. Roles & Responsibilities Responsible for inbound and outbound calls and assisting guests with their queries within the defined TAT. Responsible for responding to guest emails and feedback as per the agreed TATs. Responsible for executing, clearing of the backend cases / queues and processing failure requests etc. Responsible for maintaining a good relationship with our frequent bookers Passengers and Travel co- ordinator teams. Responsible for adhering to set SLAs 100% of the time. Responsible for escalating the call in a timely manner to ensure the customer is heard at all levels. Responsible for sorting day to day queries, for timely ticket cancellation / re-issuance/ issuance with the highest level of customer service via telephone and email. Responsible for ensuring the highest level of Telephone and Email Etiquettes. Responsible for co-create process guidance to the Team Leaders if and where required. Update reports on a daily basis for the team leader/ manager. Responsible for identifying areas of opportunity for automation and coordination with our team leader to ensure it is documented and sent out for the Cleartrip team for execution. Responsible for working closely with internal teams and departments to resolve customer issues as per the defines TAT Responsible for assisting team leaders / managers with the development process. improvement , analysis of effective methods to improve the usual and efficiency levels of the team / process. Responsible for identifying clients needs and suggesting suitable travel options. Assisting B2B (Agency/ Corporate/Api) with Travel related queries for booking & ticketing, Domestic & International , Hotels, Cars, Trains, Visa etc.Knowledge in handling bookings in Online Booking Tool.Knowledge of GDS (Amadeus & Galileo) Solving the Clients/Customers queries via email & on the telephone and making reservations & ticketing.Ready to work in shifts if and when requried as per business requirement 24/7 and 6 days a week at time may have to assist after shift hours due to business channel requirement. To succeed in this role you should have the following Knowledge of GDS systems, excellent team worker with good communication skills, experience in B2B (Agency or Corporate) client management. Worked in Travel Industry ( OTA's, B2B/B2C consolidators , Airlines ),
Employement Category:
Employement Type: Full timeIndustry: Travel / TourismRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior executive Business operationsContact Details:
Company: CleartripLocation(s): Maharashtra
Keyskills: communication skills Travel Technology GDS systems Amadeus Galileo English Hindi customer service skills relationship management SLAs reporting automation coordination solving queries reservations ticketing problemsolving
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Cleartrip
We come together each day to fulfill a promise of offering the single most comprehensive travel experience to users, through award-winning Mobile and Desktop solutions. With intuitive products that have the largest selection of flights and hotels, we keep customers at the center of everything we do.
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