Manager -Revenue Cycle Management
- Sutherland
- 12 - 15 years
- Hyderabad
- 11 months ago
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Job Description
Job Title:
Manager Account Management
Location:
Hyderabad
Company Description
Sutherland is seeking an organized and goal-oriented person to join us as a Manager - Account Management. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
- 12+ years of experience in Physician RCM in US healthcare.
- A minimum of 5 years of managerial experience.
- Must have managed Physician RCM AR follow up Teams & Billing teams with a minimum team size of 80.
- Having experience in managing AR follow up (Physician) Teams & Physician Billing teams
- Thorough understanding on RCM functions (AR Follow up/ Charges/Claims/Eligibility/ Authorization/Payment posting/Credit balance).
- Exposure to client interactions and experience conflict resolutions pertains to Process/People Management.
- Excellent Written & Verbal communication skills.
- Driving KPIs as per expectations.
- Understanding & able to present different Dashboards.
- Exposure power BI /Tableau is an added advantage.
- Must be innovative/Flexible/progressive.
- 100% work from Office and work in Night shifts (Flexible towards shift timings).
- Good with Reporting knowledge and able to prepare presentations.
- Required People/Process management skills.
- Experience in Modmed RCM System is an added advantage.
- Exposure to Automations.
- Excellent people management skills.
- Support Client Partner and Delivery head on Accounts strategic initiatives - Develop strategies or solutions specific to accounts priorities, pain points, or to develop relationship
- Conduct company, executive, and industry specific research insights and prepare the account leadership for their clients meetings
- Program manage accounts growth office Support & track opportunities to the closure, help account leadership team with business case
- Enable and drive the development of strategic account plans, embedding best practice account management principles, including facilitation of account workshops
- Drive financial account planning Annually & Quarterly
- Update CRM with Opportunities and the progress
- Track and report account financials & opportunities. Provide regular pipeline forecasts and business health checks to Senior leaders of the account
- Understanding of business operations and ability to plan, prioritise, multitask, and manage a significant workload under pressure with excellent attention to detail
- Weekly, Monthly & Quarterly Health checks on Accounts growth & Key Initiatives
- Developing strong relationships with internal stakeholders across the firm
- Regular connects with Delivery Portfolio leads on Growth & Delivery aspects of the account
- Prepare success stories upon Project completion, articulating the key benefits & business value delivered to the client
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Hyderabad
Keyskills: Revenue Cycle Management Team Management Ar Follow Up Mod Med US Healthcare RCM Physician Billing
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