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Operation Head @ Umbrella Infocare

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 Operation Head

Job Description

Bachelor s degree in Computer Science or a related stream Bachelor s degree in Computer Science or a related stream 18+ years of experience in Managed Service Operations and experience in design, implementation, consulting, infrastructure, and/or cloud service system administration.
  • Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, compliance frameworks and risk management.
    • Excellent client communication and presentation skills. Comfortable with small and large audiences. Experience in managed service delivery management. Consulting experience for a Cloud Service Provider. Experience in Service Level Reviews, reporting and management. Ability to multitask and complete projects in a fast-moving environment. Work closely with other Umbrella teams to ensure that all changes to a customer s environments are smoothly carried out while meeting service level agreements. Earn a trusted client advisory relationship with our clients and team. Work with SDMs and customers to provide visibility and guidance around their Services account through regular operational service reviews and reporting. Work with the customers on strategic initiatives along with SDMs. Be the voice of the customer and work with internal Umbrella resources to ensure that the customer s SLAs are met. Participate in customer requested meetings (onsite or via phone). Provide oversight of escalation, prioritization, and drive customer communication during critical events. Proficient in communicating effectively across internal and external organizations. Build Your Career at Umbrella Stay Ahead in the Game
    Our employee focused environment provides the right opportunities to grow as an individual, acquire skills in cutting-edge technologies and help our employees always stay ahead in the game.

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Head - Operations
    Employement Type: Full time

    Contact Details:

    Company: Umbrella Infocare
    Location(s): Noida, Gurugram

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    Keyskills:   Computer science Analytical Social media Consulting HTML Risk management Operations Analytics Service operations System administration

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    Umbrella Infocare

    Umbrella Infocare Pvt Ltd. Umbrella Infocare is a Born-in-the-Cloud company helping organizations achieve digital transformation by using the power of the Cloud. We are a strong team of 100+ employees, helped 300+ customers in their cloud journey in last 5+ years and having one of the largest te...

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