IT Voice Support
- World Network Services
- 1 - 2 years
- Chennai
- 9 months ago
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Job Description
Job Description
- Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents.
- Process clients requests in line with the organizations security policies, existing mainframe access control lists.
- Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution.
- Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks.
- Manage Deliverables for Voice and Chat support
- Access provision on systems within the scope of Offshore team
- Routing requests to resolution groups when incidents are not within the scope of the offshore team.
- Monitoring the status and progress toward resolution of all open incidents.
- Provision of access as per user requirement
- Keeping requestors informed on progress made.
- Assignment of the incidents, escalating the process related matters, if necessary.
- Co-ordination with other support teams and closure
- Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution.
- Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee.
Qualification-BCA/B.Tech/BE
Candidate should of IT background.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: World Network ServicesLocation(s): Chennai+ View Contact
Keyskills: Technical Support Voice Process IT Support it voice support Voice Support
Fraud Alert to job seekers!
₹ 1-2 Lacs P.A
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