Executive - Customer Care
- Cleartrip
- 0 - 3 years
- Bengaluru
- 2 years ago
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Job Description
- Cleartrip Private Limited is looking for Executive - Customer Care to join our dynamic team and embark on a rewarding career journey
- As an Executive in the Customer Care department, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring overall customer satisfaction
- You will serve as a primary point of contact for customers, providing information about products or services, handling concerns, and facilitating solutions to problems
- Your role will involve effective communication with customers via various channels, including phone, email, chat, and in-person interactions
- Additionally, you will collaborate with other departments to ensure timely resolution of customer issues and contribute to maintaining positive customer relationships
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in-person interactions
- Provide accurate information about products or services to customers
- Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction
- Escalate complex issues to the appropriate department or management for resolution
- Maintain detailed records of customer interactions and transactions
- Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily
- Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify and report trends in customer inquiries or complaints to management for improvement
- Uphold company values and customer service standards in all interactions with customers
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: CleartripLocation(s): Bengaluru+ View Contact
Keyskills: Customer Care Executive Inbound process
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Cleartrip
We come together each day to fulfill a promise of offering the single most comprehensive travel experience to users, through award-winning Mobile and Desktop solutions. With intuitive products that have the largest selection of flights and hotels, we keep customers at the center of everything we do.
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