Customer Support Representative @ Omega Healthcare

Job Description

Job Title : International Customer Support Representative 

Experience Required : 2 +Years

Location : Chennai ( Work from office)

Employment Type: Full time 

Shift Timing : 6.30PM to 3.30AM9Both the way cab will be provided)

 

Job Summary:

We are looking for an enthusiastic and experienced International Customer Support Representative to join our dynamic team. You will be the first point of contact for our global customers, handling inquiries, troubleshooting issues, and ensuring a smooth and positive customer experience across different channels.

 

Key Responsibilities:

• Handle customer queries via email, chat, and calls in a professional and timely manner
• Provide support for products/services to customers from international markets 
• Resolve customer issues efficiently while maintaining high customer satisfaction
• Escalate unresolved issues to the appropriate internal teams when necessary
• Maintain accurate customer records and document interactions in the CRM system
• Collaborate with internal teams to improve processes and overall customer experience
• Stay updated on product knowledge, policies, and procedures

 Key Skills & Qualifications:

• Bachelors degree or equivalent
• 2+ years of experience in international customer support (voice/chat/email)
• Excellent written and verbal communication skills in English
• Ability to work in rotational shifts and handle global customers
• Strong problem-solving skills and customer-first attitude
• Basic technical knowledge is a plus

 Benefits:

• Competitive salary & performance incentives
• Opportunity to work in a global environment
• Training and career development programs
• Health insurance and other perks

If your interested ,Kindly share your resume in what's app hidden_mobile Nathisha /Uvasree hidden_mobile

 

Thanks &Regards

HR Team 

Chennai

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Keyskills:   international bpo customer support good communication english