Customer Service Executive: Inbound @ Idfc First Bank

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Customer Service Executive: Inbound

Idfc First Bank
0 - 2 years
Mumbai
9 months ago
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Job Description

Roles and Responsibilities

Handle inbound calls from customers and provide timely and accurate resolution to their queries and concerns
Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions
Educate customers on various products and services offered by the bank and assist them in making informed decisions
Collaborate with other departments to ensure prompt and efficient resolution of customer issues
Maintain accurate and detailed records of customer interactions and transactions
Meet and exceed individual and team targets for customer satisfaction and sales goals
Continuously update knowledge of bank products, services, and processes to provide accurate and up-to-date information to customers

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Account / Relationship Management - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Idfc First Bank
Location(s): Mumbai

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Keyskills: Communication Skills Customer Service Convincing Power Customer Handling

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₹ .25-4.25 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Idfc First Bank

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Customer Service Executive: Inbound @ Idfc First Bank

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