Engagement Manager : EM
- C2L BIZ
- 9 - 12 years
- Mumbai
- 6 years ago
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Job Description
Role specificationsSingle point responsibility for the engagement
? Fulfilment of engagement commitments ? timelines, deliverables, quality, process compliance
? Maintain customer satisfaction level for the engagement
? Plan activities for the engagement based on the customer expectations, customer future plans
? Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time
? Plan resources as per the needs of the engagement
? Day to day management of the engagement for work scheduling, work allocation, progress tracking
? Adapt and implement processes relevant for the engagement, ensure compliance against the processesTeam leadership for the engagement
? Lead the team assigned to the engagement
? Ensure team member productivity, motivation, retention
? Project self as the team leader to the customer for the engagement
? Communication with the customer for the engagement as the overall leader for the engagementABC
Engagement role fulfillment expectations
? Domain knowledge of the customer?s business
? Functional knowledge of the solutions proposed / working from C2L BIZ stable
? Ability to lead discussions with the users for business / functional requirements related to the engagement commitments
? Ability to investigate, help the team members to investigate any finding reported by the customer associated with the engagementCommercial aspects of the engagement
? Ensure achievement of budgeted cost / profitability of the engagement
? Relate with the account manager for ensuring commercial interests of C2L BIZ are protected
? Work along with account manager to help in commercial growth of the relationship with the customerEducational Qualification:
MBA / MMS / PGDBA (mandatory first class throughout in academics)Experience:
9 to 12 yearsJob Location:
Mumbai / Pune (May get posted at client site across the world during the period of assignment. The job may involve travel. )
Job Classification
Industry: InsuranceFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: IT Project ManagerEmployement Type: Full timeContact Details:
Company: C2L BIZLocation(s): Mumbai+ View Contact
Keyskills: Customer satisfaction Engagement Lead Scheduling Management Lead management Process compliance
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