Subject Matter Expert
- Orange Business
- 10 - 15 years
- Mumbai
- 9 months ago
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Job Description
About the role
We re searching for a talented and passionate Subject Matter Expert - Network Management to join our Enterprise Services Team, who will be responsible for Solutions designing
Job
- Design and Mange level 3 support for data center services
- Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
- Responsible for leading any planned scheduled maintenance activities
- Key Spoc for Design, Incident, Problem Change Management
- Resolve Customer Escalations
- Ensure Service Delivery as per agreed SOW / SLA
- Drive and execute changes, ensure zero errors and change failuer
About you
Ideal candidates will use their passion for Network Management Design and Implementation phase
Qualification and Work Experience:
- BE/BTech/BSc in Telecommunication or relevant
- Must have 10+ years experience handson on Cisco Nexus 7K, 9K and recent DC devices
- Expert in Routing protocol, Load balancers, DC operations
- Should know monitoring tools and basics Expert in TCP Dump Analysis, Packet tracing
- Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer setup If any service impacting incident is not resolved within 30min, then it will be ensured that concerned OEM engineer is available on-site at customer central location
- Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration
- Experienced in BFSI sector, should have experitise in high pressure environment
Certifications:
- CCNA/CCNP/CCIE (Routing/Switching/Datacenter)
- ITIL Certified
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Subject Matter ExpertEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Mumbai+ View Contact
Keyskills: Change management Ccie Bfsi cisco nexus Telecommunication SOW Subject Matter Expert Network management CCNA Technical support
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