COE Head
- Pinnacle Infotech
- 10 - 15 years
- Madurai
- 8 months ago
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Job Description
- Process Excellence: Establish and lead the Centre of Excellence (COE) for process improvements, standardization, and optimization across the organization.
- Quality Management: Develop and implement robust quality management systems to ensure compliance with ISO standards and industry best practices.
- Strategic Initiatives: Define and drive strategic initiatives to enhance operational efficiency, improve service delivery, and achieve organizational objectives.
- ISO Certifications: Lead the planning, implementation, and maintenance of ISO certifications, including regular audits and compliance reviews.
- Performance Metrics: Develop KPIs to monitor process effectiveness, identify gaps, and drive continuous improvement initiatives.
- Cross-functional Collaboration: Partner with key stakeholders, including operations, technology, and customer service teams, to align process improvements with business goals.
- Change Management: Promote a culture of continuous improvement by introducing innovative methodologies, frameworks, and tools.
- Risk Management: Identify process-related risks and implement mitigation strategies to ensure business continuity.
- Team Leadership: Build and mentor a high-performing team to support quality initiatives and process excellence.
- Educational Qualification: Bachelors or Master s degree in Engineering, Business, or a related field.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: Pinnacle InfotechLocation(s): Madurai
Keyskills: Change management ISO Compliance Process excellence Customer service Risk management Continuous improvement Business continuity Operations Quality management
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