Technical Support Consultant
- Altera Digital Health
- 3 - 5 years
- Pune
- 12 months ago
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Job Description
- The primary responsibilities include, and not limited to. Provide software application support to hospital IT staff via remote administration technologies.
- Interact with International customers to help troubleshoot and resolve highly complex software problems.
- Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs.
- Educate clients on application functionality.
- Explain software errors, and convey feedback to product development staff.
- Position will require participation in after-hours and on-call support on weekends.
- Ability to work independently in a challenging environment.
- Location Pune. A successful candidate would possess the following qualities. Strong desire and determination to resolve complex issues. You want to know, in detail, why an application is doing what it is doing.
- Solid analytical, research, and trouble-shooting skills. Your solutions are evidence based, not guesswork.
- Excellent communication skills. You must be able to clearly communicate to our English-speaking customer base. Strong verbal and written communication (in English) and interpersonal skills.
- Exposure to interaction with international clients.
- Understanding and recognizing the impact of the issues in relation to patient safety. If our software isn't working, patients are impacted.
- Organized and attention to detail. The smallest character out of place can bring down a system.
- Self-driven, and a fast-learner for a fast paced environment. Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly.
- 3-5 years of experience with a demonstrated competence in functional or technical troubleshooting. You must be curious and driven to solve problems.
- Bachelor's Degree in Computer Science/IT, or health care related field, or equivalent experience.
- Hands on SQL skills, should be able to write and read basic SQL Objects queries, stored procedure, trigger etc Basic understanding of Windows Server concepts, Internet Information Services (IIS).
- Good to Have. Exposure to HealthCare related applications (preferably Sunrise), HIT terminology, patient care environments.
- Working Arrangements. Flexible policy allowing employees to work from home and/or offices.
- Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays.
- Travel requirements. May be required to travel to customer sites or conferences.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Altera Digital HealthLocation(s): Pune+ View Contact
Keyskills: iis written communication technical troubleshooting windows server communication skills sql
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