Fashion Consultant -Telesales / Chat
- Lenskart
- 1 - 3 years
- Delhi, NCR
- 11 months ago
- Email to a friend
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Job Description
Roles and Responsibilities
> Calling existing and potential customers to persuade them to purchase company products and services.
> Accurately recording details of customers purchase orders.
> Contact potential or existing customers to inform them about a product or service using scripts.
> Take and process orders in an accurate manner
> Handle grievances to preserve the companys reputation
>Go the extra mile to meet sales quota and facilitate future sales
> Processing all customer purchases accordingly.
>Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
> Developing and sustaining solid relationships with customers to encourage repeat business.
> Using sales scripts proffered by the company to drive sales and respond to customer rejections.
>Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
>Continually meeting or exceeding daily and monthly targets with respect to call volume and sales
Requirements
>Strong Communication & Interpersonal Skills.
> Problem solving and Negotiation Skills.
> Graduation / Post Graduation
> Keep records of calls and sales and note useful information
> Proficiency in English.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: LenskartLocation(s): Delhi, NCR
Keyskills: Telesales Customer Service Telecalling Customer Care Telemarketing Customer Handling
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