Mega Walk- in drive || International Voice Process || Navi Mumbai
- Sutherland
- 0 years
- Mumbai
- 11 months ago
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Job Description
Mega Walk- in drive - Hiring for International Voice Process Customer Support (Night Shift) We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and resolving queries efficiently.
Key Responsibilities:
- Provide voice-based support to international customers.
- Handle and resolve customer queries effectively and efficiently.
- Comfortable working in 24/7 rotational shifts including night shifts.
- Adhere to process requirements and achieve performance targets.
Preferred Candidate Profile:
- Excellent English communication skills (verbal and written).
- Comfortable in a fast-paced, dynamic work environment.
- Basic proficiency in MS Office (Outlook, Word, Excel).
- Strong keyboarding and PC navigation skills.
- Team player with a positive and professional attitude.
- Ability to meet and exceed performance metrics.
- Comfortable to work in rotational shift (24*7).
Salary Range: 18,000 28,000 per month (based on experience & performance)
Shift: 24x7 rotational with 2 rotational offs per week
Benefits:
Lucrative performance-based incentives
Medical Insurance coverage
Cab facility provided for convenient travel
Travel Allowance included
Work-life balance with 2 rotational weekly offs
Location Eligibility (Travel Boundaries):
Only candidates within 1.5 km from the nearest railway station in the below areas are eligible to apply:
- Central Line: Kalyan to Sion
- Harbour Line: Wadala to Panvel (excluding Taloja & Sukhapur)
- Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Address: Job Location- Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra, 400708.
Walk-in timing 4.00 PM to 7.00 PM
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Voice Process BPO Customer Service Solving Queries Calling Inbound Calls US Process Customer Support CSE Telecalling Customer Care Fresher Hiring Associate Customer Queries Customer Handling International BPO
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\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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