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Service Delivery Manager | Medavakam (chennai) @ Indusind Bank

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 Service Delivery Manager | Medavakam (chennai)

Job Description

Job title: Service Delivery Manager

Grade Band:Junior Management

Location: Medavakam - (Chennai) Branch

BU/Function :Consumer Banking

Reports to:Deputy Branch Manager

  • Role Details:IndusInd is seeking a customer centric person who has passion for servicing the clients and ensuring our clients have a delightful experience by delivering high-quality, speedy and personalized service. The focus would be to ensure that our clients make IBL as their primary bank. The role will be based out of branches, where you will be responsible forServicingof Bank Customers along withcross-sellingof bank products and performing day-to-dayoperationalactivities at branch. You will also be responsible to acquire new clients
  • 1.Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc) and ensuring all queries & concerns of customers are resolved in a timely manner
  • 2.Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs
  • 3.Operation- Performing requisite operation activities in branches

    • Overall Job Description

  • Services
  • 1. Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
  • 2. Onboarding of new clients through welcome calling
  • 3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
  • 4. Ensuring requests and queries of clients are resolved within defined TAT
  • 5. Reducing complaint instance, and ensuring resolution of issues within defined TAT
  • 6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc to the clients
  • 7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction
  • Sales
  • 1. Acquisition of new clients to the bank, and family accounts of existing clients
  • 2. Engagement with customers to increase cross selling and reduce attrition of customers
  • 3. Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
  • Operations
  • 1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
  • 2. Authorization & audit checks for all operation transactions
  • 3. Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

    • Education and Work Experience Requirements:

    EDUCATION

    Essential requirement:Graduate

    WORK EXPERIENCE

    Essential requirement:2-3 years banking industry experience with atleast 1-2 year of service stint in banking / Sales / Services sector

    Candidates with more than 5 years of experience will not be considered

    • Any specific requirements

    • Proficient in English & local language with strong communication skills
    • Service attitude & Customer centric approach
    • Natural empathy and a positive attitude towards every situation
    • Comfortable in leveraging client relationship to achieve sales targets
    • Process oriented with in depth knowledge on operations processes
    • Presentable with pleasing and attractive personality
    • Age below 30

    Relevant CV's can be shared to ak*****j@in*****d.com / Connect with Branch Manager (Albert) - 9841330***




    Job Classification

    Industry: Banking, Financial Services, Broking
    Functional Area: Other,
    Role Category: Other
    Role: Other
    Employement Type: Full time

    Education

    Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
    Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
    Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

    Contact Details:

    Company: INDUSIND BANK LIMITED
    Location(s): Chennai

    + View Contact

    Keyskills:   Account Opening Banking Operations Cross Selling KYC Branch Management Customer Service Management FD Client Relationship Banking Sales Client Satisfaction

     Job seems aged, it may have been expired!
     Fraud Alert to job seekers!

    ₹ 2,00,000 - 4,00,000 P.A

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    Indusind Bank

    IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.

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