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Area Operations Manager @ Muthoot FinCorp (MFL)

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 Area Operations Manager

Job Description

Skillset & Competencies

  • Visiting branches and rendering necessary support for continuous improvement
  • Render necessary support to branches to ensure data quality/data enrichment
  • Render necessary support to branches enhance digital adoption
  • Render necessary support to branches on Product queries, technical issues regarding Gold Loans, SME loans and TPP
  • Centralized coordination of KYC maintenance & ensuring quality assurance
  • Verification and clearance of documents as per checklist prior to sanction of Gold loans.
  • Handling customer queries and resolving grievances as per customer service standard
  • Initiate necessary action for settlement of accounts involved in internal and external fraud in consultation with respective stakeholders
  • Necessary assistance to ensure hassle free NCD and Forex Operations

Job Classification

Industry: NBFC
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Muthoot FinCorp (MFL)
Location(s): Hyderabad

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Keyskills:   Branch Operations Gold Loan Operations Operations Management Branch Banking Operations

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₹ 4-4.5 Lacs P.A

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Muthoot FinCorp (MFL)

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and ...