Service Relationship Manager @ Idfc First Bank

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Service Relationship Manager

Idfc First Bank
2 - 7 years
Mumbai
9 months ago
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Job Description

Role/ Job Title: Elite Banker-Service

Function/ Department: Smart Banker

Job Purpose:

The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT

Roles & Responsibilities:

Productivity
Maintaining Service Quality
Average Handling
TimeFirst Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels

Secondary Responsibilities:

Drive all the initiatives in the Customer contact center Role & responsibilities

Job Classification

Industry: Investment Banking / Venture Capital / Private Equity
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Idfc First Bank
Location(s): Mumbai

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Keyskills: Customer Service Inbound Process Service Delivery Relationship Management Solving Queries Service Operations Query Resolution

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Your name (*)

Email (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Idfc First Bank

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Service Relationship Manager @ Idfc First Bank

Home > Customer Success, Service & Operations - Other