Account Manager
- OYO
- 4 - 7 years
- Noida, Gurugram
- 2 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Manage relationships with assigned HOAs and strategic partners in Europe.
- Lead and supervise a team responsible for handling Solution Hub transactional cases.
- Ensure timely resolution of operational queries and adherence to defined SLAs.
- Handle escalations effectively and coordinate with cross-functional teams including Operations, Finance, Supply and Tech.
- Monitor performance metrics, case volumes and team productivity.
- Identify recurring issues and escalate structural concerns to relevant stakeholders.
- Drive process improvements to enhance efficiency and partner experience.
Key Skills & Competencies:
- Strong problem-solving and analytical skills
- Experience in escalation and stakeholder management
- Proven account or partner management experience
- Team handling and performance management capability
- Excellent communication and coordination skills
Eligibility Criteria:
- 4-7 years of experience in Account Management, Partner Success or Operations
- Prior experience managing a team.
- Exposure to international or European markets is an advantage
- Immediate or Early joiners preferred.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: stakeholder management Problem Solving Escalations Management Client Success Upsell Account Management Retention Churn Management Customer Engagement
Similar positions
OYO
Established in 1994, as a proprietary concern, Toyop Relief Pvt Ltd. (TRPL) was incorporated in 2007. TRPL is one of the leading Merchant Exporters with vast experience in supply of relief materials with an annual turnover of approx. US $14 million with headquarters at Mumbai. As one of the top most...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in