Supply Chain Customer Manager
- Orange Business
- 3 - 7 years
- Mumbai
- 11 months ago
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Job Description
- Engage Customer Account and Project Teams early in the deployment stage to understand expectations
- Provide insights on correct engagement models and possible reasons for delays
- Identify and address potential issues in the ordering and deliveries
- Liaise between Customer Teams and internal process and operations teams to meet special requirement
- Provide dedicated support on customer escalations
- Subject Matter Expert in CPE procurement and delivery management
- Build strong interlock between major customer account, project teams and SC operations
- Translate customer needs in operational requirement for effective execution by service providers & / or OEMs
- Consult Customer Account and Project team from ordering to delivery to run phase
- Drive Customer specific CI projects for cost reductions and optimization
- Escalation, Exception and Problem Management for customer specific issues
- Stakeholder collaboration and alignment, Team leadership, development & evolution
- Coach and Guide to Major Customer Management team
- Customer Orientation
- Supply Chain Domain Knowledge at international Level
- Continuous Improvement, Problem Solving
- Coping up with pressure situations
- Stakeholder Management
- Project Management
- Analytical Skills
- Strong Communication Skills
Global Delivery & Operations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Supply Chain ManagerEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Mumbai+ View Contact
Keyskills: Procurement Supply chain Leadership development Project management Problem management Subject Matter Expert delivery operations Continuous improvement Stakeholder management Operations
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