Genesys- Network ops
- NCR Corporation
- 2 - 7 years
- Mumbai
- 9 months ago
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Job Description
PRIMARY RESONSIBILITIES
- Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud)
- Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms.
- Assist end-users with configuring and utilizing telephony features.
- Document and escalate complex issues to higher-level support as necessary.
- Collaborate with L2/L3 teams to ensure timely support and issue resolution.
- Stay informed about industry trends and updates related to IP telephony technologies.
- Collaborate with vendors for issue resolution and system enhancements.
- Conduct training sessions for end-users on telephony features.
- Team works on 24x5 basis. Team members are required to work in rotational shifts and observe a 5-day working week.
SKILLS AND UALIFICATIONS
Technical Skills:
- Hands-on experience with Genesys and Cisco Cloud platforms.
- Strong understanding of IP telephony protocols and technologies.
- Familiarity with VoIP, SIP, and other telephony protocols.
- Effective communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Detail-oriented with a commitment to delivering high-quality support
.
Educational Background:
- IT Graduates preferred,
- Minimum requirement 10+2 will be considered if they have additional certifications/diploma in IP Telephony/Genesys/Cisco Cloud
Certifications
- CompTIA Network+
- Cisco Certified Entry Networking Technician (CCENT) /CCNA
Experience:
- Minimum 1 year experience in L1 IP telephony Support role
Soft Skills:
- Strong work ethics and ability to thrive in a fast-paced environment.
- Good email communication skills.
- Willingness to participate in ongoing training and professional development.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: genesys IVR Cloud Genesys Framework Genesys Ivr Cloud Telephony
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