Admission Executive - Hospital
- Sarvodaya Hospital
- 3 - 5 years
- Noida, Gurugram
- 11 months ago
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Job Description
Role & responsibilities
- Patient Admission Coordination:
- Assist patients and attendants with the admission process.
- Coordinate with treating consultants and departments to confirm admission details.
- Allocate appropriate beds based on patient's condition and consultant instructions (ward/semi-private/private/ICU, etc.).
- Maintain updated records of bed availability and occupancy.
- Pre-Admission Counselling:
- Provide detailed information about the hospitals admission policies, room categories, billing estimates, and necessary documents.
- Explain hospital rules, visitation guidelines, and patient rights/responsibilities.
- Counsel patients regarding insurance or third-party payment processes, if applicable.
- Documentation & Compliance:
- Ensure accurate and complete documentation as per NABH guidelines.
- Collect and verify necessary documents (ID proof, insurance details, referral notes, etc.).
- Maintain confidentiality and data security in handling patient records.
- Billing & Financial Counselling:
- Provide cost estimates for planned procedures or admissions.
- Liaise with the billing department to explain charges to patients and attendants.
- Educate patients on available packages or corporate schemes, if any.
- Coordination & Communication:
- Coordinate with clinical, nursing, housekeeping, and other support teams for seamless admission and transfer processes.
- Serve as a point of contact for patient queries during the admission phase.
- Facilitate emergency or priority admissions in collaboration with emergency and triage teams.
- Customer Service:
- Maintain a courteous, empathetic, and professional attitude at all times.
- Resolve concerns of patients or attendants promptly and escalate issues when needed.
- Take feedback and contribute to improving the admission experience.
Preferred candidate profile
Candidate with 4 to 5 years of experience in admission counselling. Interested candidates can share their CV on whatsapp 7200175*** ( Deepika Bhainsora)
* It is mandatory to have hospital admission counselling experience.
Candidate from other industry need not apply for the mentioned position.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Other Hospital Staff - OtherEmployement Type: Full timeContact Details:
Company: Sarvodaya HospitalLocation(s): Noida, Gurugram
Keyskills: Admission Counselling Patient Care Services Conversion
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