International Customer Support-Consultant/Associate @ Sutherland

Home > Customer Success, Service & Operations - Other

International Customer Support-Consultant/Associate

Sutherland
0 - 2 years
Hyderabad
10 months ago
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Job Description

Job Description :-

Consultant is responsible for delivering outstanding customer experience via calls , email , chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

Role & responsibilities

resolving requests/inquiries made by customers via email , chat or Social

achieving contact center statistics and SLAs (contractual metrics)

Adhering to non-disclosure agreement & data security policies

completing upskilling & e-courses mandated by each program

attending coaching sessions & ensure feedback is implemented

100% schedule adherence , no absenteeism & positively contribute to reduce program shrinkage

Must Have Skills

Communication & Interaction

Language Assessment B2 CERF
Comprehension & composition skills
Typing skill (35 WPM, Accuracy of 90%)

If interested share your updated resume to

sh********g@su*************l.com- Mumbai Location

di*****v@su*************l.com-Mumbai Location

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Hyderabad

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Keyskills: English Language Skills Communication And Interpersonal Skills English Fluent English Verbal Communication Strong Communication Skills International Voice Process

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₹ 2.75-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Sutherland

\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.

International Customer Support-Consultant/Associate @ Sutherland

Home > Customer Success, Service & Operations - Other