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Real Time Analyst @ Lumina Datamatics

Home > Operations Support

 Real Time Analyst

Job Description

  • 2+ years of RTA Experience with hands-on experience of IEX and inContact or similar WFM tools
  • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
  • Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Clear communication skills to manage client and stakeholder conversations.
  • Team player as well as a skilled individual contributor.
  • Ability to work on flexible schedules aimed at supporting a 24 7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.
Qualifications:
  • Any Graduate.
Salary:
  • Market competitive

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Keyskills:   Real Time Analyst Social media MS Office tools Verint Management Individual Contributor Powerpoint Operations RTA WFM

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Lumina Datamatics

Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this space and our customers include 8 of the 10 larg...