Customer Service Agent || E-commerce Process
- Top Rated
- 1 - 5 years
- Noida, Gurugram
- 9 months ago
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Job Description
We are seeking a highly motivated and customer-focused individual to join our E-commerce team as a Customer Service Agent. You will be responsible for resolving customer queries, managing order-related issues, and ensuring a smooth online shopping experience for our customers.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, email, and chat
- Resolve order-related issues such as returns, refunds, tracking, and cancellations
- Assist customers with product inquiries and provide detailed information
- Document interactions and maintain accurate records in CRM
- Escalate unresolved issues to relevant departments for timely resolution
- Maintain a high level of professionalism and empathy with customers
Requirements:
- Minimum 1 year of experience in customer service, preferably in e-commerce
- Strong communication skills (verbal and written)
- Familiarity with order management systems, CRMs, or ticketing tools
- Ability to handle irate customers and resolve complaints efficiently
- Problem-solving attitude and team player
- Basic computer proficiency
Preferred Qualifications:
- Experience with platforms like Amazon, Flipkart, Shopify, etc.
Perks & Benefits:
- Performance-based incentives
- Health insurance and paid leaves Interested candidates can share their CVs at po*********i@nl****h.in
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Top RatedLocation(s): Noida, Gurugram
Keyskills: ECOMMERCE Logistics Inbound Process Blended Process Customer Service Solving Queries Voice Process Outbound Process Logistics Operations Customer Support CSE Bpo Voice Shipment Tracking Logistics Management Customer Handling Logistics Coordination
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