Deputy Unit Manager
- Swiggy
- 5 - 8 years
- Bengaluru
- 12 months ago
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Job Description
- Customer Experience Process oriented - should be able to impliment & follow all set food & beverage SOP Restaurant food rating Section food rating Ensure minimisation of dispatch related errors Regular food testing at the unit for quality & quantity being served
- All food safety and hygiene level in place at unit
- Audit targets achived All products available at unit to serve 100% satisfaction
- Set targets for CAPD to be achieved (Ar_P, O_D & Prep Time) Continuous follow-up with filed ops for order pickup by DEs (For Delay in pickup) All products serve within self life
- Financial Achieving AOP (All controllable cost) Opening & Closing checklist followed Control Food Cost & Wastages Restaurant Rating (Focus on Product) Optimum use of labour at the unit Forecasting sales
- Ensure right indent is done as per sales forcast Daily reports as per brand sop Daily Inventory check
- Proper GRN process at the unit to be followed
- Follow-up with respective teams for smooth functioning of the unit
- Coordinate with finance team for utility payment Correct Mid month & Monthly MIS Proper management for petty cash expense and strive towards reducing petty cast expenses Daily self Life check to ensure minimum spillage
- Brand & Marketing Plan LSM activity for new launch product LSM activity to increase orders People Management One on One with team Member
- Regular RNR Employee engagement activities Personal hygiene for team members Daily briefing with the team Retention of people
- As per set target
- Ensure every team member is trained on Brand SOP Training team members for next level responsibility / Growth (Operations) Refresher Training of team Duty Roaster Process / Initatives Follow & Impliment Brand SOPs at the unit level
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: FreshersContact Details:
Company: SwiggyLocation(s): Bengaluru
Keyskills: MIS Brand marketing Employee engagement Marketing planning Sales forecasting Food safety Customer experience Management Auditing
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Swiggy
Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...
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