Position Overview: The Security Expert will engage in network security support activities, developing a deep understanding of network and security operations within business processes This role requires close collaboration with service and technical management, project management, Engineering and various other stakeholders to ensure effective security measures are in place
Key
Incident Management: Handle real-time and reactive network security incidents across all managed connectivity areas
Migration Governance: Govern bulk and complex migrations using established processes and procedures
Escalation Management: Manage escalations for all technical and procedural issues
Change Management: Manage and communicate changes driven by evolving customer and business requirements
Problem Management: Conduct root cause analyses and develop service improvement plans related to network security
Implementation and Maintenance: Collaborate with technical management teams for the implementation and maintenance of MPLS, MLAN, and SD-WAN networks
Vulnerability Management: Oversee vulnerability management for connectivity devices, deep analysis and evaluation of vulnerabilities based on vendor bug / PSIRT announcements
Automation: Utilize UNIX and scripting languages to automate configurations and other activities
Project Ownership: Provide end-to-end ownership for all network optimization projects, adhering to committed deadlines
Training: Provide security training to internal teams to promote compliance and foster a security culture
Key Area Results :
Incident management: Timely response & closure of security incidents based on priority and criticality
Change Management: Ensure the changes are in aligned with the security standards and configuration guidelines
Vulnerability management: Enhancement in the security posture with persistent assessments and mitigation strategies
Security Interlock: Interlocks with engineering teams to define and update processes and guidelines, ensuring alignment with security standards Strong interlocks with the technical and service management teams for driving the standards into operations
Industry Knowledge: Leverage extensive knowledge of industry trends and best practices to implement effective continuous improvement solutions
Security Audits: Conduct and execute security audits on devices, revising protocols as necessary to propose solutions that mitigate security risks
Customer Support: Maintain a thorough understanding of tools, systems, and processes required for quality customer support
Security Dashboard: Management of the Security Dashboard that displays the security posture across various network areas
Educational Qualifications
Engineering Degree / Equivalent in Telecommunications field, preferred
Any of the certifications like CCNP / CCIP / CEH / OSCP / CISM / CISSP / ISO LA preferred
Should be competent in Microsoft Office applications like Excel, PowerPoint and Word, PowerBI
Familiarity with cloud and SASE-based applications is preferred
Relevant Experience
Min 5 years experience in Network Security domain, SD-WAN
Desired skills/knowledge
Excellent verbal & written communication skills in English language
Innovative thinking with an ability to lead and motivate cross-functional, transversal teams
Security mindset and network security experience
Area of expertise - Router configuration, routing, Access control, SD WAN, Meraki, Scripting
Good knowledge of industry standards and compliance requirements
Ability to research and stay up to date with security trends
Proven proficiency in developing physical and information security protocols and procedures
Telco functioning with Incident and Change management knowledge
Must have strong business analysis, process, and tools skills & customer service skills
Experience of working with international /cross functional teams desirable
Autonomous with ability to work under pressure, dealing with multiple tasks
Willing to work in flexible support environment
Self-Management, Decision-making, Customer Oriented and Can Do Attitude
Transversal working across Teams
Global Delivery & Operations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full time