International voice process
- Sutherland
- 1 - 2 years
- Hyderabad
- 10 months ago
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Job Description
Core Role Responsibilities:
Provide friendly and efficient service to the worldwide process community.
Respond professionally and with empathy to any interaction with the community including urgent situations.
Mediate between hosts & guests for reservation concerns - such as that of alterations, cancellations, resolution center requests - and be able to decide on the best possible outcome for all parties involved
Demonstrate ownership of user issues/concerns until resolution or escalation
Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows
Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users
Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
Compose empathetic and customized messages when in contact with the users.
Research information and troubleshoot problems using available resources.
Recognize product and process issues that impact our community and submit reports and feedback
Please contact below numbers for assistance
keerthi sravani
+918143797338
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Hyderabad
Keyskills: Communication Skills Excellent Verbal And Written Communication Skills Fluent English Excellent Communication In English Aviation
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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