Sutherland Hiring Claims Associate Non Voice (Freshers & Experienced)
- Sutherland
- 0 - 5 years
- Mumbai
- 10 months ago
- Email to a friend
- Report this job
Job Description
Job Description:
Sutherland is hiring Customer Support Associates Non Voice on contract role for the claims process, supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you!
Key Responsibilities:
- Handle customer queries related to refunds, baggage mismatches, lost luggage, and other travel-related concerns
- Respond to customers via email and chat, ensuring timely and accurate resolutions
- Maintain high-quality communication standards and adhere to email etiquette
- Achieve daily resolution targets
- Maintain case logs, follow up where required, and ensure customer satisfaction
- Collaborate with internal teams to close open cases efficiently
Required Skills:
- Excellent verbal and written communication skills in English
- Strong email writing skills with proper etiquette
- Ability to handle high volumes of queries in a fast-paced environment
- Problem-solving attitude and customer-centric approach
- Familiarity with ticketing or travel industry processes is a plus (not mandatory)
Shift & Work Details:
- Location: Work from Office Airoli, Navi Mumbai
- Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM )
- Work Days: 5 days work from office with Sat & Sun fixed week off
- Immediate joiners only
- Interview Process:
- HR Screening
- Operations Rounds
- SHL Assessment (Email writing & typing )
- Documentation & Offer
- Travel allowance as per company policy (1750 for one-way opted)
- Comprehensive training and onboarding
- Exposure to international airline operations
- Dynamic work culture and career growth opportunities
Interested can also share resume on sy**********l@su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: FreshersContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Non voice Email Support Typing Speed Non Voice Process International Non Voice Chat Support Bpo Non Voice International Chat Process customer support Communication Skills Written Communication Backend Process English Typing
Similar positions
Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in