Service Desk Technician
- Sutherland
- 0 - 2 years
- Chennai
- 10 months ago
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Job Description
Role : Service Desk
Experience - 0.6 months - 2 years
Location : Chennai
Shift : Rotational 24/7
JOB DESCRIPTION :
- High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics
- Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal.
- Provides support over the phone with documented procedures by resolving the requests/incidents.
- Work with other departments to resolve or escalate technical and non-technical issues.
- Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents, eg:
- Software installation & uninstallation issues
- Network Disconnection related issues
- Workstation/Laptop issue troubleshooting
- Outlook related issues
- User lifecycle management issues
- Log detailed work in the ITSM ticketing system. Assign Incidents to appropriate teams when necessary.
- Effectively utilizes knowledge base and other resources to resolve issues.
- Excellent oral/written communication and organizational skills required.
Qualifications
- Bachelors degree in computer/network engineering (preferred) or equivalent experience in a technical infrastructure role is required.
- 6 months to 1 year experience conducting IT service desk support.
- Proven experience supporting Windows operating system in an IT environment.
- Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc.
- Proven knowledge of network connectivity and troubleshooting.
- Highly proficient with ServiceNow or any ITSM product is preferred.
- Strong interpersonal skills, detail oriented and able to manage tasks simultaneously.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- A strong problem-solving mindset and the ability to adapt to new challenges.
- A+, Network+, or comparable certification preferred but not required.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Chennai+ View Contact
Keyskills: infrastructure Service Desk troubleshooting
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Sutherland
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