Customer Care Executive @ Teleperformance

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Customer Care Executive

Teleperformance
0 - 1 years
Noida, Gurugram
11 months ago
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Job Description

Roles and Responsibilities

Handle customer queries via phone calls.
Provide accurate information about products/services to customers through effective communication skills.
Maintain records of all interactions with customers using CRM software for future reference.
Collaborate with internal teams to resolve complex issues that require escalation.
Meet performance targets set by the company for quality, productivity, and sales metrics.

Desired Candidate Profile

0-1 year of experience in BPO/Call Centre environment (domestic process).
Ability to work on Inbound/Outbound processes (Voice Process) with ease.
Excellent verbal and written communication skills in English language.
Strong problem-solving skills to handle customer complaints efficiently.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Noida, Gurugram

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Keyskills: Customer Care Domestic BPO Voice Process BPO Inbound Process Outbound Process Domestic Process

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₹ 1-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Teleperformance

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands st...

Customer Care Executive @ Teleperformance

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