Voice Process Executive @ Accenture

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Voice Process Executive

Accenture
1 - 3 years
Mumbai
11 months ago
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Job Description

Roles and Responsibilities

Handle customer calls, emails, and chats to resolve their queries and concerns.
Provide excellent communication skills to ensure a positive customer experience.
Work on international voice processes for US clients through various channels (phone, email, chat).
Maintain accurate records of all interactions with customers.
Utilize strong problem-solving skills to address complex issues promptly.

Desired Candidate Profile

1-3 years of experience in an International BPO environment handling US processes.
Strong knowledge of Voice Support services with excellent communication skills.
Ability to work rotational shifts including night shifts as per business requirements.
Proficiency in using CRM software for efficient call management.

For more information

please share your Resume -

sy******b@jo**********s.co

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Mumbai

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Keyskills: International Voice Process US Process voice process Us Voice Process Voice Support International BPO

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₹ .75-4.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Accenture

Interested Candidates Can call/ WhatsApp on HR Devanshu- 9509437308

Voice Process Executive @ Accenture

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