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Urgent Hiring For International Voice Process @ Sutherland

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 Urgent Hiring For International Voice Process

Job Description

Kindly register using the link below:

https://smrtr.io/nRYV5


Role & responsibilities


  • Handle real-time voice calls and chat with customer queries
  • Handle email queries and respond promptly
  • Attempt to provide resolutions on the first interaction with customers
  • Handle multiple cases at the same time with varying degrees of severity
  • Update customers on the progress of their cases regularly

Preferred candidate profile


  • CANDIDATES MUST POSSESS EXCELLENT COMMAND OVER ENGLISH ( APPLICABLE TO CANDIDATES WHO POSSESS EXCELLENT VERBAL AND WRITTEN COMMUNICATION WITHOUT ANY GRAMMATICAL ERRORS HAVING GOOD SENTENCE STRUCTURE WITH NO MTIs (Mother tongue influence).
  • CANDIDATES MUST POSSESS EXCELLENT READING AND WRITING SKILLS.
  • CANDIDATES SHOULD BE ADAPTIVE TOWARDS NIGHT SHIFTS ( NO DAY SHIFTS IN SUTHERLAND)
  • CANDIDATES SHOULD BE WILLING TO JOIN IMMEDIATELY.
  • CANDIDATES SHOULD BE READY TO DO WORK FROM THE OFFICE.

Perks and benefits


  • Cab facilities allowed free of cost till 25KMS of the boundary check.
  • Rotational 2-days week-off

For more details:

An**********3@su*************l.com

7907716***


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Kochi

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Keyskills:   Excellent Communication Communication Skills International Voice Process Email Support Customer Support Voice Process Verbal Communication International BPO Interpersonal Skills

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Sutherland

\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.