Director, Professional Services (AI/ML)
- Icertis
- 15 - 20 years
- Pune
- 8 months ago
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Job Description
Project Leadership :
- Manage ICERTIS GenAI application implementations.
- Take ownership of customer relationships for enterprise clients.
Team Development :
- Build and foster internal consulting capabilities within the AI implementation team.
- Hire, develop, and manage a team of professionals to ensure timely, quality project delivery.
- Serve as a role model for project management, best practices, proactive action, and creative problem-solving.
Client Engagement Delivery :
- Define project scope in collaboration with business teams to ensure optimal implementation.
- Drive system configuration, deployment activities, and deliver high-quality solutions.
- Maintain strong customer relationships, serving as the company sponsor for key deployments.
- Serve as an escalation point for clients, ensuring smooth delivery and issue resolution.
Cross-Functional Collaboration :
- Work closely with sales, presales, support, training, and development teams to drive customer success.
- Review key project deliverables with teams and provide accurate forecasts to management.
Process Documentation :
- Develop and maintain project plans, including task assignments, training materials, reports, process flows, dashboard metrics, etc
Strategic Contribution :
- Contribute to the product roadmap through insights from customer interactions and implementation experience.
- Build an organization that supports successful implementations of the Icertis Contract Management product.
Travel :
- Willingness to travel to client sites for project-related meetings.
Qualifications:
Experience :
- 20-25 years of experience, with a proven track record in enterprise application implementation.
- Prior experience in Contract Management or Supply Chain application implementations preferred.
- Recent experience managing GenAI projects/solutions for enterprise customers.
- Deep exposure to AI models, especially Azure OpenAI and ChatGPT.
Skills Competencies :
- Expertise in end-to-end enterprise project management and delivery.
- Strong analytical and problem-solving skills with a data-driven approach.
- Excellent written and verbal communication, with strong CXO-level presentation skills.
- Comfortable in a hands-on contributor role.
- Skilled in process improvement, decision making, planning, and standard development.
Education :
- Bachelor s degree in Science or Engineering (mandatory).
- MBA preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: CTOEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Supply chain Automation Contract management Project management Analytical Process improvement Consulting Issue resolution cxo Project delivery
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