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Non Voice - Chat Process @ Hexaware Technologies

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 Non Voice - Chat Process

Job Description

Job description

  • Provide timely and accurate responses to customer inquiries via chat.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Maintain a high level of customer satisfaction by ensuring quality interactions.
  • Document customer interactions and feedback accurately.
  • Collaborate with team members to improve service delivery and customer experience.
  • Adhere to company policies and procedures during customer interactions.
  • Participate in training programs to enhance product knowledge and service skills.
  • performance metrics and targets set by the management.
  • Assist in developing customer service best practices.
  • Contribute to a positive team environment and support colleagues.

Criteria :

  • Typing Skills (25WPM with 90% Accuracy)
  • Decent English Communication Skills
  • VWT-S score 44 (Chat Process)
  • HSC and above qualification
  • Ability to work in a fast-paced environment
  • Flexibility to adapt to changing processes and technologies

Shifts timings: Rotational Shifts.

Salary: Upto 1.92LPA

Week Off : 2 Rotational off

Transport : Transport for Female Employees after 9PM and for Male Employees after 12AM

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Email Support
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Coimbatore

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Keyskills:   Typing Fluent English Excellent Communication In English Chat Support Email Process Chat Process

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₹ 1.75-2 Lacs P.A

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Hexaware Technologies

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...