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It Support Analyst @ CorroHealth

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 It Support Analyst

Job Description

Role & responsibilities


  • Provide technical support to end users for hardware, software, and network-related issues.
  • Manage and resolve incidents and service requests using ticketing tools (e.g., ServiceNow, JIRA, or similar).
  • Maintain and troubleshoot user accounts, email configurations, and permissions in Microsoft Outlook and Active Directory.
  • Use Microsoft Excel for tracking, reporting, and data management.
  • Support cloud-based services with a basic understanding of Microsoft Azure environments.
  • Assist in monitoring and maintaining network infrastructure including routers, switches, and Wi-Fi.
  • Document support processes, resolutions, and system updates.
  • Collaborate with other IT teams to escalate and resolve complex issues.

Preferred candidate profile


  • Must have experience in Microsoft Azure
  • Good communication skills

Job Classification

Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: CorroHealth
Location(s): Chennai

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Keyskills:   Microsoft Azure IT Helpdesk Helpdesk IT Service Desk Ticketing Tools Cloud Azure Service Desk IT Support

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CorroHealth

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