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International Banking Industry | Boo | Us Shift | Sme @ Cognizant

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 International Banking Industry | Boo | Us Shift | Sme

Job Description

  • A person with high comprehension skills who is self-motivated and can motivate the team
  • Maintain and update customer account related information in client applications
  • Experience in Account maintenance (Account Update Maintenance DNA & Systematics)
  • Experience in Customized KYC standards for Business accounts (Process Account Opening QC)
  • Experience in Inbound Calls (Manage Branch Office Experts questions and provide solutions) (Process - Account Opening QC)
  • Experience in Customer Deposit Cheques (Process - Remote & Mobile Deposit)
  • Experience in ACH disputes and unauthorized Debits and decisioning (Process - ACH Disputes)
  • Hybrid working model
  • Attention to detail and should be able to act as an SME for the process
  • Should be able to grasp new concepts from onshore SMEs and cascade them to the larger group
  • Mentor junior associates in picking up concepts and achieve expected results
  • Manage the Bank's branch requests and maintain relationship
  • Action and respond to Ad-hoc requests and escalations in a timely manner
  • Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects
  • Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique
  • Meet/exceed the customer SLAs / expectations in terms of quality & TAT

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Banking Process Us Banking International Banking QC Customer Service Account Maintenance

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₹ 1.75-4.25 Lacs P.A

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...