Technical Trainer - Apollo Pharmacy
- Apollo Pharmacy
- 5 - 10 years
- Chennai
- 8 months ago
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Job Description
Job Role & Responsibilities:
Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.
- Training Need Identification and Analysis; customization of Training Methodology.
- Preparation of Monthly Training Calendar.
- Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days.
- Plan and deliver induction to new hires on bi-monthly basis Plan and deliver new hires training program on bi-monthly basis.
- Plan and deliver existing employees training program.
- Plan and conduct on the job training in SAP/BOT as per business requirements.
- To receive the list of new joiners eligible for induction and new hire training as per the training calendar.
- To submit the attendance of trainees undergoing induction and new hire training.
- To track three monthly assessments of trainees and carry out counselling whenever required.
- To help solve issues related to attendance, ID card, uniform etc.
- Generate and maintain training related employee database.
- Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s).
- Record actual monthly training expenditure in training MIS.
- Encourage and direct supervisors for collecting customer feedback forms.
- Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.
- Liaison with the concerned in operations to deliver operations modules during New hire training.
Desired Skills & Knowledge:
- Self-motivated, fluent communication in respective Regional Language & English is a must.
- Presentation and interpersonal skills with a passion for delivering training, a flair for customer service and sharing responsibility.
- This job will require travelling within the region across retail/hospital based pharmacies for OJT training at our pharmacy stores.
- Act as a subject matter expert to the trainees and solve their queries, doubts, problems at the store during on-job-training (OJT).
- Having good conceptual understanding of pharmacy practice and the pharma retail industry will be an added advantage.
Job Classification
Industry: RetailFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: Full timeContact Details:
Company: Apollo PharmacyLocation(s): Chennai+ View Contact
Keyskills: Training And Development Pharmacy
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₹ 4-8 Lacs P.A
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Apollo Pharmacy
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