RCM Support Specialist- 2 Opening Immediate Joiner
- R Systems
- 3 - 5 years
- Pune
- 8 months ago
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Job Description
Looking for Healthcare Candidates
A main focus on distribution of support tickets and tracking them:
- Manage multiple ticketing queues.
- Create necessary reports.
- Develop dashboards.
- Ensure the team utilizes efficiently to streamline customer communication and business processes.
Role
Key Responsibilities:
- Manage multiple ticketing queues.
- Create necessary reports.
- Develop dashboards.
- Ensure the team utilizes efficiently to streamline customer communication and business processes.
- Use queues to communicate and assign tasks to relevant partners.
- Maintain strict HIPAA-compliant confidentiality with all client-related data.
- Answer basic billing questions through ticketing queue.
- Assess and analyze customer A/R status and provide updates with clear & detailed notes
- A/R work as requested
- Special projects as needed
Required Qualifications:
- Proficiency in including creating reports, dashboards, using Chatter, and managing ticketing queues.
- Basic billing experience (billing and or payment posting)
- Experience managing the A/R process for clients.
- Strong communication skills with the ability to interact with clients, providers and internal management.
- Open for WFO/ Open for shift till 12 AM.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: R SystemsLocation(s): Pune+ View Contact
Keyskills: Charge Posting Account Receivable Tickets Payment Posting
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