Hiring For International Non Voice- Chat Process-Intouch Cx
- IntouchCX
- 0 - 5 years
- Hyderabad
- 10 months ago
- Email to a friend
- Report this job
Job Description
Role & Job Title: Customer Support Executive International Chat Process (Dual Concurrency)
Job Location: Hyderabad
Experience Required: 0-4 years
Employment Type: Full-Time
Shift: Rotational / Night Shifts
Work Mode: Work from Office
Job Description:
We are hiring energetic and customer-focused professionals for our International Chat Support The role involves handling multiple customer queries simultaneously through live chat, ensuring timely and effective resolution while maintaining high customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer queries via live chat (handling two chats at once).
- Assist international customers with product/service-related queries, account issues, and troubleshooting.
- Maintain accurate records of interactions in the CRM system.
- Meet performance metrics including response time, resolution rate, and customer satisfaction.
- Collaborate with internal teams for escalations and complex issues.
- Ensure adherence to standard operating procedures and quality standards.
Required Skills & Qualifications:
- Graduate in any discipline (Freshers can apply).
- Excellent written English communication skills (grammar, spelling,
- Ability to handle dual chat concurrency without compromising on quality.
- Basic computer proficiency and typing speed of 35+ WPM.
- Customer-centric mindset and problem-solving attitude.
- Flexibility to work in rotational shifts (including night shifts).
Preferred Qualifications:
- Prior experience in an international BPO/chat process who can able to do Multiple chats minimum of 2 Chats simultaneously
- Familiarity with tools like Zendesk, Live Chat, or similar platforms.
Benefits:
- Competitive salary and performance-based incentives
- 2 way Cab facility (Free ) up to 25 KM radius
- Health insurance and other employee benefits
- Excellent growth opportunities and training support
responsibilities
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Chat Process Communication Skills Written And Oral Communication Fluent English Typing Speed Chat Support Non Voice Bpo Non Voice
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in