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Hiring!!! Banking Voice & Non Voice Process/ Sal Upto 6lpa @ Rivera Manpower

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 Hiring!!! Banking Voice & Non Voice Process/ Sal Upto 6lpa

Job Description

Hi Warm Greetings from Rivera Manpower Services,


Currently we are hiring for top MNC

Note : Minimum One year Experience is International voice Process is a Must.

Please call and book your interview slots:

Maria - 9986584***


If not reachable, for further clarification you can drop your resume in WhatsApp to the number mentioned.


Designation: Sr. Associate

Location: Bangalore

CTC: Upto 6LPA

Process: International Voice Process(>1y exp)


ROLES AND RESPONSIBILITIES

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Resolve customer queries, issues, and complaints effectively and promptly.
  • Provide accurate information about products/services, company policies, and procedures.
  • Record all interactions and follow-up actions in the CRM system.
  • Meet individual and team performance metrics (e.g., call handling time, customer satisfaction).
  • Escalate unresolved or complex queries to the appropriate departments.
  • Stay up-to-date with product knowledge, system updates, and process changes.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Ensure compliance with company standards, security policies, and confidentiality agreements.
  • Work in rotational shifts, including weekends and holidays if required.

Immediate Joiners only

Required Candidate profile

* Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory.

*Only Customer Service Experience.

* International Voice Background preferred.

Perks and Benefits

*Night Shift allowance

*daily Food allowance

*Both Ways Cab Provided.

*incentives

*insurance

Regards,

Maria - 9986584***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Rivera Manpower
Location(s): Bengaluru

+ View Contact

Keyskills:   Voice Process customer support Customer Care INTERNATIONAL VOICE UK process inbound customer service Banking Knowledge firstsource concentrix banking US Process outbound accenture us bank International Process Collections wells fargo International Voice Process

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₹ -6 Lacs P.A

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