Team Leader operations || Voice process
- Taskus
- 1 - 4 years
- Mohali, Chandigarh
- 8 months ago
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Job Description
Being a Team Leader, you will manage the day-to-day planning and operations of your team.
This includes making sure that each of your Teammates delivers on their Service Level
Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you
are in charge of managing the team and making sure everyone adheres to their schedules. You
must be organized and be able to handle responsibility. A critical part of the role is to be able to
train and help in the development of your team, by conducting team huddles, coaching
sessions, and recognizing weaknesses - so you can offer solutions to help them improve and
grow. Through that, your team will be able to deliver a superior customer experience - which is
the main thrust of your department.
You must be adept at creating reports of your teams performance and documenting feedback
from your client. You must be able to effectively manage issues that might arise (including HR
related ones); not to mention, being creative in terms of thinking of solutions; and acting as the
liaison between management and your team.
So, do you have what it takes to be a Team Leader?
Requirements:
So, what are we looking for?
We need someone who has the skills to call themselves a Leader. Someone with at least one
(1) year of relevant Team Leader experience managing at least 10 + teammates while working
in a customer support role within an outsourcing or similar company. We need someone with
excellent verbal and written communication skills along with above-average technical know-how.
Interested candidates can connect on 8141444*** or can share their resume "ra*******g@ta***s.com"
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: TaskusLocation(s): Mohali, Chandigarh
Keyskills: international process voice process team leader SME Subject Matter Expertise team leader operations
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