Servicenow Business Analyst
- Brillio
- 6 - 11 years
- Pune
- 9 months ago
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Job Description
HAM Business Analyst
- 6+ Years of Experience with ServiceNow,
- Work with business stakeholders, IT, and procurement teams to gather software asset management requirements.
- Define SAM use cases, workflows, and automation needs in ServiceNow.
- Ensure compliance with software licensing models (SaaS, Perpetual, Subscription, Cloud, On-Premises, etc.).
- Assist in configuring and customizing ServiceNow SAM Pro & SAM Foundation.
- Define license reconciliation, software discovery, and asset normalization processes.
- Ensure accurate data in CMDB and SAM /HAM tables for asset tracking.
- Identify non-compliant licenses, unused software, and cost-saving opportunities.
- Work with vendors and procurement to manage software contracts and renewals.
- Support internal and external software audits (Microsoft, Adobe, Oracle, IBM, etc.).
- Use Performance Analytics and Reporting to track software usage and compliance.
- Generate reports on license usage, cost optimization, and software entitlements.
- Provide recommendations for cost reduction and risk mitigation.
- Identify areas for automation using ServiceNow workflows, business rules, and scripts.
- Optimize software request, approval, and provisioning processes.
- Implement best practices for SAM/HAM lifecycle management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: BrillioLocation(s): Pune+ View Contact
Keyskills: Servicenow Ham Business Analysis
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