Customer Support Database Engineer
- Mobile Programming
- 3 - 8 years
- Mohali, Chandigarh
- 7 months ago
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Job Description
- The Customer Support Database Engineer is responsible for enabling the day-to-dayoperations associated with our SaaS offerings
- The team is responsible for frequentdata loads of client data, monitoring ETL and data processing, removing/resolvingpoints of failure, and determining methods to improve query performance
- This role will work both independently and as a team member, performing a largevariety of tasks
- This role is customer facing
- The individual will provide expertise to customer businessand IT departments
- 2 nd and 3 rd level support will be required
- This individual will beresponsible for investigating and resolving easy to extremely complex issues
What youll do:
- Be a key player in the delivery of the SLA and works with customer support team todefine and execute 24X7 customer support plan
- Work queued cases from internal and external customers
- Triage cases, assist customers, resolve issues and bugs
- Assist in coordinating response to major incidents, including post-incident rootcause analysis
- Act as an escalation point to resolve critical and major client related issues
- Monitor ETL Processing using Rundeck, AWS tools, Matillion, and other services
- SQL, Tableau and script development for on-going improvements
- Work closely with the professional services team to understand the needs of eachclient implementation
- Assist with the on-boarding of new customers
What you need:
- This role requires weekend duties and may be asked to work an alternative schedulein the evenings
- Experience in technical support, issue management, and conflict resolution
- Intermediate to expert knowledge of SQL (MySQL, SQL Server) and experienceusing Python
- Demonstrable experience diagnosing bugs/issues in customized software solutions
- Experience with Salesforce and Salesforce-based apps
- Salesforce Administration and/or development a plus
- Experience with Tableau or other data visualization tools
- Great organization, collaboration, communication, and coordination skills
- Ability to work across the organization and collaborate with customers, sales,services, and account management
- Experience working in a structured change management process for highly availableenvironment a plus
- Experience supporting a critical client facing web application
- Technical Skills: SQL, MySQL, SQL Server, Python, AWS, Rundeck, Matillion, Tableau, Salesforce, ETL, Change Management, Web Application Support
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Mobile ProgrammingLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Customer Support Change Management SQL Server Tableau SQL Web Application Support Matillion MySQL Rundeck ETL AWS Python Salesforce
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