Support Executive @ Zepto

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Support Executive

Zepto
1 - 4 years
Bengaluru
8 months ago
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Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
Maintain records of all interactions with customers

Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

1-4 years of experience in BPO/call center environment with excellent call handling skills.
Excellent English language proficiency for effective customer interaction over phone/email/chat platforms.
Ability to work in a fast-paced environment with multiple priorities simultaneously while maintaining accuracy and attention to detail.

Work from office - 6 days

Job Classification

Industry: Miscellaneous
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Contract

Contact Details:

Company: Zepto
Location(s): Bengaluru

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Keyskills: Support executive Solving Queries Call handling Customer Handling Customer Care

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₹ 1-3.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Zepto

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the ...

Support Executive @ Zepto

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